Terms and Conditions

General Terms and Conditions DE SLEUTEL V&V / DE SLEUTEL VAKANTIE & VERGADEREN

ARTICLE 1. | DEFINITIONS

In these general terms and conditions, the following terms, capitalised throughout, shall have the meanings set out below:

  1. De Sleutel: DE SLEUTEL V&V or DE SLEUTEL VAKANTIE & VERGADEREN, operated by the natural person, not acting in the course of a profession or business, “Michael de Graaf”, residing at Lambrechtstraat 2, 4331 PR, Middelburg. This person is the user of these general terms and conditions.
  2. Other Party: any natural or legal person who has concluded or intends to conclude an Agreement with De Sleutel.
  3. Guest: any natural person who makes use of the Premises in the context of the Agreement, whether or not also the Other Party.
  4. Parties: De Sleutel and the Other Party jointly.
  5. Agreement: the agreement between the Parties, under which De Sleutel undertakes, in return for payment, to make the Premises available to the Guest.
  6. Premises: the holiday accommodation or meeting space, including its associated facilities, located at Korte Noordstraat 19, 4331 CG, Middelburg (the Netherlands), which is made available by De Sleutel to the Guest(s) under the Agreement.
  7. In Writing: communication in writing, communication by email or any other form of communication which, given the state of technology and prevailing standards in society, may be deemed equivalent.

ARTICLE 2. | GENERAL PROVISIONS

  1. These general terms and conditions apply to every offer made by De Sleutel to enter into an Agreement and to every Agreement concluded.
  2. The applicability of any general terms and conditions of the Other Party, by whatever name, is hereby expressly excluded.
  3. Deviations from these general terms and conditions are only valid if expressly agreed In Writing. Where and to the extent that the Parties have expressly agreed otherwise In Writing, the agreed provisions shall prevail over these general terms and conditions.
  4. If one or more provisions of these terms or of the Agreement are void or annulled, the remaining provisions shall remain in full force and effect. In such cases, the Parties shall consult with each other to agree on replacement provisions, taking into account the purpose and intent of the original provisions as far as possible.

ARTICLE 3. | OFFER, BOOKING AND USE OF THE HOLIDAY ACCOMMODATION

  1. This article applies exclusively to the offer, booking and use of the Premises as holiday accommodation.
  2. A request by the Other Party to book the Premises is non-binding for De Sleutel and subject to availability. De Sleutel shall endeavour to confirm or reject the reservation In Writing within five days of receipt of the request. The Agreement shall only be deemed concluded once De Sleutel has confirmed the reservation In Writing.
  3. Unless explicitly stated otherwise, the Premises are intended for overnight accommodation for a maximum of two persons. The Premises may only be used by the number of persons agreed and confirmed In Writing by De Sleutel, subject to normal visiting being permitted (i.e. no overnight stay and limited to four to six hours). If exceeded, De Sleutel may terminate the Agreement immediately without refund, and a penalty of 25% of the total agreed price per unauthorised person shall apply.
  4. The Premises are intended solely for short-term recreational use, with a minimum stay of two nights, unless otherwise agreed In Writing.
  5. Check-in is from 15:00 on the agreed arrival date and check-out by 11:00 on departure, unless otherwise agreed In Writing.

ARTICLE 4. | OFFER, BOOKING AND USE OF THE MEETING SPACE

  1. This article applies exclusively to the use of the Premises as meeting space.
  2. Quotations issued by De Sleutel remain valid for 14 days unless stated otherwise.
  3. The Other Party may indicate a maximum of two preferred dates.
  4. The Agreement is concluded upon written acceptance of the quotation within its validity period. Quotations must be accepted in full.
  5. The Premises may be booked between 08:00 and 20:00 in blocks of four hours, with possible extension up to 23:00 subject to availability.

ARTICLE 5. | LIABILITY OF THE OTHER PARTY FOR GUESTS

The Other Party shall be liable towards De Sleutel for compliance by all Guests with all obligations arising from the Agreement, including these terms, without prejudice to the liability of individual Guests under applicable law.

ARTICLE 6. | CANCELLATION TERMS

  1. Cancellation is free of charge up to (but excluding) 14 days before the arrival date. Between 14 (inclusive) and 7 (exclusive) days prior: 50% of the total price is due. Later cancellation or no-show: 100% of the total price remains payable. “No-show” means non-arrival within 24 hours (holiday accommodation) or 90 minutes (meeting space).
  2. Cancellation must be submitted In Writing; the time of receipt applies.
  3. Refunds, where applicable, will be paid within 14 days.
  4. No refund applies for early departure or late arrival.
  5. The statutory right of withdrawal (Article 6:230o Dutch Civil Code) does not apply to accommodation or leisure services, as provided in Article 6:230p.

ARTICLE 7. | AMENDMENT OF THE AGREEMENT

De Sleutel is not obliged to accept amendments. If accepted, reasonable amendment costs may be charged.

ARTICLE 8. | INTERNET

The Premises include high-speed internet at no extra cost. Use for illegal purposes (including copyright infringement) is strictly prohibited. Personal data may be disclosed to authorities or rights holders where required. All resulting costs or penalties shall be charged to the Other Party.

ARTICLE 9. | CHECK-IN, KEY & OTHER CONDITIONS OF USE

  1. Guests are advised to inspect the Premises upon arrival and report defects within six hours.
  2. Access outside agreed times is prohibited.
  3. Parties/events are not permitted without written consent.
  4. Smoking is prohibited.
  5. Subletting is strictly forbidden.
  6. Late departure may result in additional charges.
  7. Keys and access devices remain property of De Sleutel; loss or damage incurs a €100 replacement fee (per item).
  8. Damage must be reported immediately and compensated unless not attributable to the Guest/Other Party.
  9. The Premises must be left clean and tidy. Failure may result in cleaning fees.
  10. Left-behind items will be stored for a reasonable period and may be returned at the Other Party’s risk and expense.

ARTICLE 10. | RESPONSIBILITIES OF THE PARTIES

  1. Guests are responsible for valid identification and compliance with applicable regulations.
  2. Guests must behave appropriately and follow instructions. Disruptive Guests may be denied access without compensation.
  3. Guests are liable for damage to property or facilities.
  4. Pets are not permitted.
  5. De Sleutel may perform necessary maintenance during the stay.
  6. De Sleutel may access the Premises if laws or rules are violated.
  7. Violation of these terms may result in immediate removal without compensation.

ARTICLE 11. | FORCE MAJEURE

  1. De Sleutel is not liable for failure due to events beyond its control, including illness, pandemics, fire, government measures or technical failures.
  2. If performance becomes permanently impossible, the Agreement may be terminated without court intervention.
  3. In case of cancellation due to force majeure, rebooking or refund applies.
  4. Force majeure damages are never compensable.

ARTICLE 12. | PRICE AND PAYMENT TERMS

  1. The total price includes final cleaning and, where applicable, linen and towels.
  2. The full amount must be paid before arrival; specific invoicing terms apply depending on booking type.
  3. Late payment constitutes default by operation of law, and statutory interest applies.
  4. All collection costs shall be borne by the Other Party.

ARTICLE 13. | LIABILITY OF DE SLEUTEL & INDEMNITY

  1. Liability is limited to what is set out in these terms.
  2. No liability for third-party services (e.g. internet).
  3. No liability for indirect loss, theft, personal injury or reduced enjoyment.
  4. Liability is capped at the invoice value.
  5. Claims must be submitted In Writing within 14 days after the stay.
  6. The Other Party indemnifies De Sleutel against third-party claims.

ARTICLE 14. | FINAL PROVISIONS

  1. Dutch law governs all Agreements.
  2. The Parties shall first attempt to resolve disputes amicably.
  3. The competent court in the district where De Sleutel is established has exclusive jurisdiction.
  4. In case of multilingual versions, the Dutch version shall prevail.